We'll assist you through the claim process.

This guide will ask you a question and based upon your answer show you another concern or result.

Before you start, check if you're qualified for JobSeeker Payment.

2: Do you have a JobSeeker Payment claim in development?

3: You can track your claim for JobSeeker Payment

You may require to supply supporting documents to advance your claim.

We'll let you understand the result of your claim. We'll send a message to your myGov Inbox.

If you do not get electronic letters, we'll send you a letter in the mail.

If you think we have actually slipped up you can ask us to evaluate our decision.

We can help if you're in financial difficulty or need unique help while we process your claim.

4: Are you claiming JobSeeker Payment on your own?

5: Do you have a Nominee arrangement in location?

To claim on somebody else's behalf you must be authorised.

The person you're claiming for should nominate you to be their Centrelink Correspondence Nominee.

6: Adding a Candidate arrangement

You need to have an arrangement in place to claim on someone else's behalf.

The individual you're claiming for will require to start the process. Read about how to add a Candidate plan using your online account.

7: Do you wish to declare online?

The most convenient way is to declare online.

8: You can claim over the phone

If you can't claim online, call us on the Centrelink Employment Services line.

You don't need to go to a service centre to make a claim. If you're feeling unhealthy, or require to separate yourself in the house, please don't visit our service centres.

9: Do you have a myGov account?

10: Do you have a Centrelink Customer Reference Number (CRN)?

11: Create a myGov account and link Centrelink to claim

To declare a payment you need a myGov account connected to Centrelink. If you do not have a myGov account, employment it's simple to develop one.

To link Centrelink you'll require your Centrelink Customer Reference Number (CRN).

Go to myGov

12: Link Centrelink with your CRN and make your claim

To declare a payment you need Centrelink linked to your myGov account. If you have a CRN you can link Centrelink to your myGov account.

Follow these actions to link to Centrelink and make a claim.

1. In myGov, select View and link services.
2. Under Link a service find Centrelink and select Link.
3. Select I have a CRN and follow the triggers to connect Centrelink to your myGov account.
4. Select Centrelink from your connected services.
5. Select Make a claim or view declare status, then Make a claim.
6. Under Job Seekers select Start.
7. Select Make An Application For JobSeeker Payment then follow the prompts to complete your claim.

13: Create a myGov account and prove who you are to link to Centrelink

To declare a payment you require a Centrelink online account connected to myGov. If you do not have a myGov account, it's simple to create one.

Follow these actions.

1. Go to myGov and choose Create an account.
2. Read the Regards to usage. If you consent to the terms, select I agree.
3. Enter your email address, then verify this address using a code we email to you. Your myGov account should utilize a distinct email address. You can't utilize the very same e-mail for another myGov account.
4. Enter your mobile number, if you have one. If you get in a number you'll get a code sent out to it each time you sign in to your myGov account.
5. Create a password and 3 secret questions and go into responses.
6. You've produced your myGov account, choose Continue to myGov.

After you show who you are through myGov by entering some details about you, you'll get a CRN. We'll examine if you currently have a CRN or develop one and link Centrelink to your myGov account.

14: Prove who you are to connect Centrelink

1. In myGov, choose Continue from the Government assistance for employment Coronavirus alert.
2. Select I require a CRN.
3. Follow the triggers to enter your identity details.
4. Enter details from your Medicare card.
5. Enter some personal information and we'll examine them against our records.
6. We'll connect Centrelink to your myGov account and you'll then have a Centrelink online account.
7. You'll need identity details from among these files: - present Australian passport
- Australian birth certificate
- Australian citizenship certificate
- Australian visa.

You'll likewise require identity details from one of these documents:

- Australian driver licence
- ImmiCard released by the Department of Home Affairs
- Australian Citizenship by Descent Certificate.

You can now start your claim for a payment. Before you can submit your claim, you'll require to check out a service centre to finish our identity requirements. You'll need to give us an appropriate picture identity document along with any other files we might request for.

If you can't show who you are online to get a CRN, call us on the Centrelink Employment Services Line.

15: How to claim after you produce your myGov account and link to Centrelink

16: Is your myGov account connected to Centrelink?

You need to link your myGov account to Centrelink to make your claim.

17: Do you have a Centrelink Customer Reference Number (CRN)?

If you don't have one or can't remember your Centrelink Customer Reference Number (CRN), employment choose No.

18: Check in to myGov and show who you are to connect Centrelink

To declare a payment online, you'll require to do both the following:

- link your Centrelink online account to myGov
- prove your identity to Centrelink.

You can do both of these with a strong Digital Identity.

myGovID is presently the only Digital Identity provider that offers the strong level Digital Identity required for Centrelink.

Download and utilize the myGovID app to get a strong level Digital Identity. You'll need to enter your individual information, details from your identity documents and verify your photo.

Find out how to set up the myGovID app on the myGovID website.

Once you have a strong level Digital Identity, follow these actions to connect Centrelink and prove your identity.

1. Sign in to myGov.
2. Select View and link services, then select Centrelink.
3. Give your grant share your information with Centrelink.
4. Select No to Do you have or understand your CRN?
5. Select Get begun in the Digital Identity (Recommended) box.
6. Connect your Digital Identity to myGov.
7. Enter other details about you.

If you can't show your identity online, call us on the Centrelink Employment Services line.

19: How to declare after connecting Centrelink to your myGov

Once your Centrelink online account is linked to myGov, employment you can use online.

1. Sign in to myGov.
2. Select Make a claim or view claim status, then Make a claim.
3. Under Job Seekers select Get started.
4. Select Get JobSeeker Payment then follow the triggers to finish your claim.

20: Sign in to myGov and make a claim in Centrelink

If your Centrelink online account is connected to myGov, you can use online.

To do this:

1. Check in to myGov.
2. Select Make a claim or view claim status, then Make a claim.
3. Under Job Seekers select Get going.
4. Select Apply for JobSeeker Payment and employment follow the triggers to complete your claim.

We'll tell you if you need to do anything else to finish your claim. We might ask you submit supporting files to submit your claim.

You can finish these actions up to 13 weeks before your circumstances change. You can then send your claim 14 days before your circumstances change. We'll call you to advise you to do this.

21: Check in to myGov and employment link to Centrelink with your CRN to declare

To claim a payment you need a Centrelink online account linked to myGov. When you have a CRN we can produce a Centrelink online account for you and link it to your myGov.

Follow these steps:

1. Check in to myGov.
2. Select View and link services, then choose Centrelink.
3. Select I have a CRN and follow the triggers to connect Centrelink to your myGov account.
4. Select Centrelink from your linked services.
5. Select Make a claim or view claim status, then Make a claim.
6. Under Job Seekers choose Get going.
7. Select Make An Application For JobSeeker Payment and follow the prompts to finish your claim.

We'll inform you if you require to do anything else to complete your claim. We may ask you for employment supporting documents to send your claim.

22: After you declare by phone

We'll contact you if we require more details.

We'll send you a letter to let you know your claim result. If your claim succeeds, we'll let you understand:

- when you'll get your first payment
- how much you'll get.

23: After you declare online

After you send your claim online, you'll get a receipt informing you:

- the ID number of your claim
- the date we estimate your claim will be total.

If your Centrelink online account is connected to myGov, check in now to track your claim online.

Sign in to myGov

You can likewise utilize the Express Plus Centrelink mobile app.

If you do not concur with our decision call us on the Centrelink Employment Services line. If you still do not agree, you can ask us to examine our choice.

To do your service with us, produce a myGov account and link it to Centrelink.

You require to prove your identity before you declare a payment or service.

When you claim a payment or service, we'll ask you for some documents to support your claim.

If you or your partner stop work, or change from complete time to casual work we'll need an Employment Separation Certificate from you in some scenarios.

You can ask someone to act for you with Medicare, Centrelink, aged care or Child Support. You can authorise them to speak with us, upgrade your details and get payments for you.