This document discusses how a person can claim JSP online, or employment with aid from a Service Officer using Assisted Customer Claim (ACC).

JSP eligibility and when to claim

Customers should claim as quickly as possible online through the Services Australia website.

To qualify for JSP an individual should:

- be of certifying age for JSP
- fulfill Australian home requirements for JSP
- be jobless, and
- trying to find work and going to participate in activities that increase their opportunities of finding a task, or
- not able to work, study or search for work due to medical condition, health problem or injury, or
- used or studying full-time and are not able to undertake these due to a medical condition, illness or injury and work or research study to go back to

If the customer has shown they are not able to work due to a short-lived inability, see Customers declaring JobSeeker Payment (JSP)/ Youth Allowance (YA) (Incapacitated).

Disability Support Payment (DSP) sus/can RTW clients claiming JSP

A DSP customer whose payments have been suspended/ cancelled go back to work (RTW) can declare an alternate payment when:

- they are still working 30 or more hours weekly, and
- their income falls listed below the JSP income test cut-off

For example, a self-employed DSP customer is still working 30 hours per week, but their income has actually decreased. See Rates and Thresholds.

In all cases, examine if the customer is qualified to have their DSP reinstated before looking at another payment. See Commencing or going back to work or self-employment Disability Support Pension (DSP).

Early claims for JSP

Customers can lodge an early claim for JSP approximately 13 weeks before the very first day of eligibility. On the day they become certified they must provide their savings account balances, evidence of earnings and work separation information.

Customers can begin an early claim online. They will have the ability to finish Your personal details, Your scenarios and Your monetary details.

If making an early claim after a break in payment of 39 weeks or less, the client will have less concerns to address in the online claim.

Customers can not finish Review and Confirm, Next steps or submit the claim online until within 2 week of being eligible for JSP. They will get a pointer notice 14 days before the eligibility date.

An apprehended person might lodge a claim up to 3 weeks before release from jail. These claims are ruled out early claims as the customer is certified however not payable when they declare.

Customers transferring from a current earnings assistance payment can lodge an early claim approximately 28 days before the date of certification.

Online claims

Customers must develop a myGov account and link their Centrelink online account to it.

Once the consumer has actually connected their Centrelink online account to myGov, to start an online claim for JSP they need to:

- sign in to myGov and access their linked Centrelink online account
- guarantee their individual information are proper. From the menu, select the My details > Personal and contact information > My profile to make updates
- from the menu, choose Payments and claims > Claims > Make a claim. For more information, see Claiming JSP online table in the Self-managed tab

Customers declaring or moving to JSP will see a decreased question set as part of their online claim if they are:

- currently in invoice of an income assistance payment, or
- have cancelled from payment in the last 52 weeks

Streamlined claims

In some cases, a job exists to the client on their Centrelink online account homepage up to 28 days prior to losing credentials for their current payment.

The job will allow the customer to carry out a streamlined claim procedure to submit a claim for JSP.

See Transfer to JobSeeker Payment (JSP) from another payment.

Assisted Customer Claims (ACC)

ACC can be used for consumers deemed unable or inappropriate to finish an online claim or candidates. ACC ought to also be used in circumstances where a paper claim for Jobseeker Payment (SU716) is lodged at service centres, by means of uploaded documents, post or fax. See Claim lodgement of Centrelink Claims.

' Channel Hopping' within ACC suggests:

- the customer can start a claim online and a Service Officer can take it over, or
- a Service Officer can assist a consumer start a claim which can then be completed by the consumer in their Centrelink online account

Remote clients

If the customer lives in a remote location and typically uses a representative, Remote Service Centre, or phone to do business and is not able or inappropriate to complete an online claim, employment the customer should be moved to the Remote Claims Processing (RCP) to start their ACC.

The Remote Claims Processing (RCP) team provides specialised remote service for determined remote consumers.

The client needs to have:

- the remote sign revealing on the Customer Overview, or
- a domestic address in a remote area

To inspect the address is in a remote area:

- search the town name in Office Locator
- view the Towns Result List
- view the Remoteness column

Customers with candidate arrangements

Correspondence candidates can submit an online claim for JSP on behalf of their principal.

If a correspondence nominee contacts to declare JSP on behalf of their principal, provide an online claim initially. If they decrease the online claim deal, a Service Officer must run Assisted Customer Claim (ACC) with the candidate.

If a candidate is declaring on behalf of an individual, motivate the candidate to assist the individual claim JSP using the individual's Centrelink online account. If the candidate is unable or unwilling to do so, a Service Officer is to run ACC with the candidate.

Claim submission exceptions

In some situations, it might not be affordable for a customer to complete all Required tasks prior to sending their claim. These consist of exceptions when specific vulnerabilities exist, see Circumstances Change Monitor (CCM).

Relocating to a Location of Lower Employment Prospects (MALEP)

Do not undertake any MALEP evaluations. The Department of Social Services (DSS) have actually paused all Moving to a Location of Lower Employment Prospects (MALEP) assessments.

If the consumer has moved address within the previous 26 weeks, Services Australia need to figure out if they have minimized their work prospects by moving to a new location.

If this holds true, the Service Officer should examine a possible MALEP employment associated exclusion period.

Unemployed due to a voluntary act or misbehavior

If the consumer has voluntarily left work or been dismissed due to misbehavior in the 12 weeks prior to claiming, an unemployment failure or a Joblessness Non-Payment Period (UNPP) might have happened.

Do not generate compliance action until the Employment Separation Certificate (SU1) (or comparable) and/or employment supporting proof is received to identify a non-compliance event has occurred.

See Unemployment due to a voluntary act or misbehavior.

RapidConnect

Most task applicants go through RapidConnect and employment are advised of their requirements or an exemption to RapidConnect during their Participation Interview at the Jobseeker Online Claim Appointment.

Job applicants who are eligible for a recommendation to a Labor force Australia or other expert supplier, will have an initial visit scheduled throughout the Participation Interview. Attending this first supplier appointment is understood as the job seeker's RapidConnect requirement.

In the majority of cases, conference RapidConnect requirements will figure out the start date of the job applicant's income assistance payment. Note: this undergoes job hunters fulfilling any waiting periods and qualification requirements.

Mutual obligation requirements

The Department of Employment and Workplace Relations (DEWR) will immediately refer brand-new task hunters to the Workforce Australia online work service. This excludes task hunters residing in Community Development Program (CDP) areas.

Higher rate of JSP for 55 years and over

Single customer aged 55 years and over who have been receiving an earnings support payment or allowance for 9 or more constant months may be entitled to a higher rate of payment. The system will immediately compute this and employment use the suitable rate for eligible consumers.

Single Touch Payroll (STP)

Pre-filled Single Touch Payroll (STP) data may provide to customers during their online claim. Employer information, name and ABN, will be presented to the client if STP information is provided to the Australian Taxation Office (ATO) within 8 weeks prior to claim.

Customers will have the option to verify the employer within the claim. If a consumer verifies the employer, as soon as on payment, STP pre-filled earnings will exist to the customer when they report. If the client does not validate the company, once on payment, the STP company may provide to the client once again when they report.