Kenya Airways, known as the "Pride of Africa," is a leading airline that operates flights to various destinations across the globe. Like many airlines, Kenya Airways has a specific policy regarding name changes on tickets. Understanding this policy is crucial for travelers who may need to modify their bookings. In this blog, we’ll explore the key aspects of Kenya Airways’ name change policy, including its guidelines, fees, and procedures.
1. Eligibility for Name ChangesKenya Airways allows name changes on tickets under certain conditions. Here are the main points to consider:
- Type of Ticket: Name changes are typically permitted for flexible and refundable tickets. If you have purchased a non-refundable or promotional ticket, name changes may not be allowed.
- Passenger Name Changes: Minor corrections (such as misspellings) can usually be made without a fee, whereas significant changes (like changing the passenger's first or last name) may incur charges.
- Minor Corrections: Often free of charge.
- Significant Changes: Fees may range from approximately $50 to $200, depending on the fare conditions.
Procedure for Changing Names
Step-by-Step Guide- Contact Customer Service: The first step to changing a name on your Kenya Airways ticket is to contact their customer service. This can be done via phone, email, or through their official website.
- Provide Necessary Information: Be ready to provide your booking reference, flight details, and the new name you wish to use.
- Review Fees and Conditions: Make sure to inquire about any applicable fees and ensure you understand the conditions associated with your ticket.
- Receive Confirmation: Once the name change is processed, you should receive a confirmation email. Ensure that all details are correct in the updated itinerary.
Important Considerations
- Timeframe for Changes: It’s advisable to initiate the name change as soon as possible, ideally well in advance of your flight date. Some airlines have strict deadlines for making changes.
- Documentation: Ensure that the name on your travel documents (like your passport) matches the name on your ticket after the change is made.
- Frequent Flyer Programs: If you are a member of Kenya Airways’ frequent flyer program, check how a name change may affect your account.
