If you are flying with Lufthansa Airlines from London Heathrow Airport, understanding the terminal layout and available services can make your journey much smoother. This comprehensive guide covers everything you need to know about the Lufthansa Airlines Heathrow Airport Terminal – from check-in and security to lounges, dining, and tips for a hassle-free experience.
Introduction to Lufthansa Airlines at Heathrow
London Heathrow Airport (LHR) is one of the busiest airports in the world, serving as a major hub for both domestic and international flights. Lufthansa Airlines, Germany's flagship carrier, operates numerous flights from Heathrow, connecting passengers to key destinations across Europe, North America, and beyond.
So, which terminal does Lufthansa use at Heathrow Airport? The answer: Lufthansa operates primarily from Terminal 2, famously known as "The Queen's Terminal."
Terminal 2: The Queen's Terminal Overview
Heathrow's Terminal 2 was officially opened by Queen Elizabeth II in 2014 and has become the home base for Lufthansa Airlines and other Star Alliance members. Terminal 2 is renowned for its modern design, efficient passenger flow, excellent shopping and dining options, and state-of-the-art facilities.
Key Facts About Terminal 2
Opened: June 4, 2014
Capacity: Approximately 20 million passengers per year
Airlines: Primarily Star Alliance members, including Lufthansa Airlines
Facilities: 66 check-in desks, 24 self-service kiosks, 60+ shops and restaurants
Lufthansa Airlines Check-In at Heathrow Terminal 2
When flying Lufthansa from Heathrow, passengers can check in at Zone A on the departures level of Terminal 2. Lufthansa offers several check-in options:
Online Check-In: Available 23 hours before departure via the Lufthansa website or mobile app.
Self-Service Kiosks: Convenient for printing boarding passes and baggage tags.
Check-In Counters: For passengers requiring assistance or checking oversized luggage.
Baggage Drop: For those who have checked in online and need to drop off their bags.
We recommend arriving at least 2.5 to 3 hours before your international flight to allow time for check-in, security, and any pre-flight needs.
Lufthansa Baggage and Security at Heathrow
Baggage Allowance Lufthansa's baggage allowance depends on your ticket class:
Economy Class: 1 checked bag (23 kg), 1 carry-on (8 kg)
Premium Economy: 2 checked bags (23 kg each), 1 carry-on (8 kg)
Business Class: 2 checked bags (32 kg each), 2 carry-ons (8 kg each)
First Class: 3 checked bags (32 kg each), 2 carry-ons (8 kg each)
Security Screening Terminal 2 is equipped with modern security screening systems. To speed up the process:
Place liquids in a clear 1-liter plastic bag.
Remove laptops and large electronics from your carry-on.
Wear minimal metal accessories to avoid extra screening.
Lufthansa Lounges at Heathrow Terminal 2
Lufthansa passengers flying in Business or First Class or those with eligible Miles More or Star Alliance Gold status can access premium lounges at Terminal 2.
Lufthansa Business Lounge (Terminal 2A)
Located near Gate A26
Offers comfortable seating, complimentary food and drinks, business facilities, and showers.
Lufthansa Senator Lounge (Terminal 2A)
Also near Gate A26
Exclusive for Star Alliance Gold members, First Class passengers, and HON Circle members.
United Club and Air Canada Maple Leaf Lounge
Available to Star Alliance premium passengers for additional lounge options.
Shopping and Dining at Terminal 2
Heathrow Terminal 2 offers a wide range of shops and restaurants for Lufthansa travelers:
Shopping
World Duty Free: Perfumes, cosmetics, spirits
Harrods: Luxury goods and gifts
Hugo Boss, Ted Baker, Mulberry: Fashion boutiques
WHSmith: Books, magazines, snacks
Dining
The Perfectionists' Café: Created by Heston Blumenthal, offering British classics
Wondertree: Global flavors, vegetarian-friendly
Caffè Nero, Pret A Manger, Starbucks: For a quick coffee or snack
Ca'puccino: Italian coffee and pastries
Immigration and Arrivals at Terminal 2
For arriving Lufthansa passengers:
Immigration: Passport control is located on the arrivals level. Non-UK/EU passengers should have visas and documents ready.
Baggage Claim: Luggage carousels are just past immigration.
Customs: Green (nothing to declare), red (goods to declare), and blue (arriving from EU) channels.
Ground Transport: Follow signs for trains, buses, or taxis.
Ground Transportation from Heathrow Terminal 2
Getting to or from Terminal 2 is straightforward:
Heathrow Express: Fastest connection to London Paddington (about 15 minutes)
London Underground (Piccadilly Line): Budget-friendly, connects to central London
National Express and Coach Services: To other UK cities
Taxis and Ride-Hailing: Available outside arrivals; black cabs and app-based services like Uber
Car Rentals: Major providers located near Terminal 2
Special Services for Lufthansa Travelers
Lufthansa offers several additional services at Heathrow Terminal 2:
Special Assistance: For passengers with reduced mobility; request in advance
Family Services: Baby-changing facilities, family lanes at security
Unaccompanied Minor Service: Available for children traveling alone (requires booking in advance)
Priority Boarding: For Business, First Class, and status passengers
Tips for a Smooth Lufthansa Experience at Heathrow
Check Flight Status Early: Use the Lufthansa app or Heathrow's website to monitor delays or gate changes.
Arrive Early: Heathrow is busy; give yourself extra time, especially during holidays.
Pack Smart: Know carry-on rules and baggage limits to avoid last-minute repacking.
Use Online Check-In: Save time at the airport.
Explore the Terminal: Enjoy the dining and shopping before boarding, but stay aware of your gate's location.
Future of Lufthansa at Heathrow
With ongoing airport expansions and improvements, Lufthansa Airlines is poised to continue growing its presence at Heathrow. Passengers can expect ongoing improvements in lounge offerings, terminal facilities, and connection services to make their journey even smoother.
Final Thoughts
Traveling with Lufthansa Airlines through Heathrow Airport Terminal 2 offers a premium, smooth experience, whether you're flying for business or leisure. With modern facilities, excellent lounges, and plenty of shopping and dining options, passengers can enjoy their time before departure or upon arrival.
By following the tips and insights shared in this guide, you can navigate the Lufthansa Airlines Heathrow Airport Terminal with confidence and ease, making the most of your journey every step of the way.
Frequently Asked Questions (FAQs)
Q1: What terminal is Lufthansa Airlines at Heathrow Airport?
A1: Lufthansa operates from Terminal 2 (The Queen's Terminal) at Heathrow Airport.
Q2: How early should I arrive for a Lufthansa flight at Heathrow?
A2: At least 2.5 to 3 hours before an international flight.
Q3: Does Lufthansa have a lounge at Heathrow?
A3: Yes, Lufthansa operates a Business Lounge and Senator Lounge in Terminal 2A.
Q4: Can I use Heathrow Express after my Lufthansa flight?
A4: Yes, Heathrow Express connects Terminal 2 to London Paddington Station in about 15 minutes.
Q5: What baggage allowance does Lufthansa offer from Heathrow?
A5: Allowance varies by ticket class; Economy includes 1 checked bag, Business includes 2.
