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Upstream: The Quest to Solve Problems Before They Happen by Dan Heath

Free book to download online Upstream: The Quest to Solve Problems Before They Happen

Upstream: The Quest to Solve Problems Before They Happen
Dan Heath
Page: 320
Format: pdf, ePub, mobi, fb2
ISBN: 9781982134723
Publisher: Avid Reader Press / Simon Schuster

Upstream: The Quest to Solve Problems Before They Happen

Free book to download online Upstream: The Quest to Solve Problems Before They Happen

New York Times bestselling author Dan Heath explores how to prevent problems before they happen, drawing on insights from hundreds of interviews with unconventional problem solvers. So often in life, we get stuck in a cycle of response. We put out fires. We deal with emergencies. We stay downstream, handling one problem after another, but we never make our way upstream to fix the systems that caused the problems. Cops chase robbers, doctors treat patients with chronic illnesses, and call-center reps address customer complaints. But many crimes, chronic illnesses, and customer complaints are preventable. So why do our efforts skew so heavily toward reaction rather than prevention? Upstream probes the psychological forces that push us downstream—including “problem blindness,” which can leave us oblivious to serious problems in our midst. And Heath introduces us to the thinkers who have overcome these obstacles and scored massive victories by switching to an upstream mindset. One online travel website prevented twenty million customer service calls every year by making some simple tweaks to its booking system. A major urban school district cut its dropout rate in half after it figured out that it could predict which students would drop out—as early as the ninth grade. A European nation almost eliminated teenage alcohol and drug abuse by deliberately changing the nation’s culture. And one EMS system accelerated the emergency-response time of its ambulances by using data to predict where 911 calls would emerge—and forward-deploying its ambulances to stand by in those areas. Upstream delivers practical solutions for preventing problems rather than reacting to them. How many problems in our lives and in society are we tolerating simply because we’ve forgotten that we can fix them?

Upstream: The Quest to Solve Problems Before They Happen
Upstream: The Quest to Solve Problems Before They Happen. Presented on: September 10th at 12:00 PM EDT. displayed image. At the request of the speaker, Books: Embrace Upstream Thinking: Associations Now
Upstream: The Quest to Solve Problems Before They Happen. By Dan Heath; Avid Reader Press; 308 pages; $30. Block a few hours—Dan Upstream: The Quest to Solve Problems Before They Happen
Upstream: The Quest to Solve Problems Before They Happen. Presented on: September 10th at 11:00 AM CDT. displayed image. At the request of the speaker, Upstream: The Quest to Solve Problems Before They Happen
Macro Starts With Micro. An excerpt from Upstream asks, What if change happens one name at a time? share; comment; print; order Upstream: The Quest to Solve Problems Before They Happen
Upstream: The Quest to Solve Problems Before They Happen. Presented on: September 10th at 11:00 AM CDT. displayed image. At the request of the speaker, Upstream: The Quest to Solve Problems Before They Happen
Upstream: The Quest to Solve Problems Before They Happen. Presented on: September 10th at 10:00 AM MDT. displayed image. At the request of the speaker, Upstream: The Quest to Solve Problems Before They Happen
Upstream: The Quest to Solve Problems Before They Happen. Presented on: September 10th at 11:00 AM CDT. displayed image. At the request of the speaker, Alumni Webinar: Upstream: The Quest to Solve Problems
Alumni Webinar: Upstream: The Quest to Solve Problems Before They Happen. September 10, 2020 - 11:00am. Dan Heath In this webinar, bestselling author Upstream: The Quest to Solve Problems Before They Happen
Upstream: The Quest to Solve Problems Before They Happen. Presented on: September 10th at 11:00 AM CDT. displayed image. At the request of the speaker, Upstream: The Quest to Solve Problems Before They Happen
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Wall Street Journal Bestseller New York Times bestselling author Dan Heath explores how to prevent problems before they happen, drawing on insights from Dan Heath—Upstream: The Quest to Solve Problems Before
Dan Heath—Upstream: The Quest to Solve Problems Before They Happen · Share · Tweet · Share Webinar: Upstream: The Quest to Solve Problems Before They
Webinar: Upstream: The Quest to Solve Problems Before They Happen. Thursday, September 10, 2020 - 12:00pm to 1:00pm. Host: University of Maryland