According to statistics, 24.9% of consumers have used chatbots to interact with businesses, up from 13% in 2018.
It's no surprise that chatbots are becoming the most popular web development trend.
What are these chatbots, and how do they affect web development.
First of all, these are computer programs using artificial intelligence technologies such as machine learning (ML) and natural language processing (NLP).
Buyers and site users resolve their issues faster. AI bots encourage self-service.
Drop-down menu buttons and search functions are fading away. Instead, customer's questions are anticipated, and the desired feedback is delivered in a fraction of a second. In addition, the service format is becoming continuous and fluid.
Classification methods for launching a chatbot are
Pattern-Matching Bots.
Using Algorithms.
Artificial Neural Networks.
Pattern-Matching Bots.
The main structure of these bots is Artificial Intelligence Markup Language (AIML). A bot can only give relevant answers to questions that are provided in its models.
Using Algorithms.
There is a unique pattern in the database. A multinational naive Bayesian algorithm is being developed to create a hierarchical structure.
Artificial Neural Networks.
Bots use neural networks to analyze the context of the data and provide personalized responses.
Neural networks enable bots to analyze the context of the data and provide personalized responses. Over time, the neural network becomes more intelligent, generating more relevant feedback.
Chatbots provide users with a more natural, faster, and more user-friendly QA experience.
Bots provide immediate customer service. Taking into account the intentions of the clients, they give concrete answers to all questions.
The important part is that chatbots provide a user experience across all devices and support at all times.
That is, bots work as separate micro-applications.
So, today many well-known brands are investing in AI technology and chatbot development.
To learn more about this issue, join the chatbot communities and open-source networks.
References:
https://www.zfort.com/blog/The-Impact-of-Chatbots-on-Web-%20Development
https://chatbotslife.com/ai-now-can-reveal-your-sarcasm-8b49a10a20c1
