Passengers who need to cancel their flights can refer to the guidelines provided by Malaysia airlines cancellation policy. The type of fare purchased determines the policy.

• Refundable Tickets: Refundable tickets allow travelers to postpone their travel and obtain a complete reimbursement. To be eligible for the full refund cancellations must usually be made within a certain amount of time before to departure.
• Non Refundable Tickets: Cancellations of non refundable tickets may incur a cancellation fee also the remaining amount is frequently issued as a travel voucher rather than a cash refund.
• Special Cases:  Travelers affected by Malaysia Airlines flight cancellations for operational reasons or other uncontrollable conditions are typically entitled to a full refund without incurring penalties.