If your webcam is not working properly during the lockdown browser session, then must you test webcam at once, or else the following steps may help to solve the problem.
If these steps do not resolve the issue, please contact customer support for further investigation.
Step 1: Close all running applications and reboot your computer
- Once restarted, close down all other applications on your computer other than LockDown Browser.
- You must ensure that no applications that may use a microphone (such as Skype, Facetime, Google+, and various utilities that may come with the webcam) are running.
Step 2: Reboot and then test your webcam and mic
Webcam and mic check in the Help Center of the LockDown Browser application:
Open LockDown Browser, log in to the Online School and navigate to a course.
Then click on the "Help Center" icon in the upper toolbar of the LockDown Browser application.
Click on the button titled "Run Webcam Check."
If your camera and microphone are detected and work properly in this check, then they should also work in the pre-exam webcam check.
If you still don't hear your recording, then click "it's not working" and follow the steps in the troubleshooter.
Step 3: Uninstall and Reinstall Respondus Lockdown Browser
If the microphone is still not detected in the webcam check, you might want to download LockDown Browser again and reinstall it.
You can obtain the download link from within your quiz or test at the bottom of the Quiz Details page.
Step 4: Adjust your device's operating system settings
Turn your computer's volume up all the way, and make sure that your computer's operating system hasn't muted LockDown Browser.
Alternative Solution: Use an external webcam, external microphone, or USB Headset
If problems persist, we recommend you hook up an external microphone to your computer and try the above steps again.
Most external USB webcams come with a built-in microphone, so using one of these is a good troubleshooting step.
A USB headset with a built-in mic is also recommended if an external microphone is not available.
If these troubleshooting steps do not succeed, contact Customer Support for additional assistance. You may have to use another computer to complete the test or quiz.
Camera Unavailable While Using Respondus Lockdown Browser
Issue
When using the Respondus Lockdown Browser on the Lenovo 11e (the typical Xavier student loaner laptop model), the integrated webcam may unexpectedly quit or fail to be undetected by Lockdown Browser.
Cause
This is caused by Lockdown Browser software having incompatibility with certain webcam drivers, including the Realtek driver used by the Integrated Camera hardware on the Lenovo 11e model.
No issues with non-webcam usage of the Lockdown browser have been reported with this model.
Resolution
To resolve this issue, the Microsoft USB Video Device driver may be substituted for the Realtek driver. Please follow the instructions below to switch integrated camera drivers.
Driver Switch Instructions:
- Right-click the Start Menu.
- Left-click the Device Manager option
- Click the arrow to the left of Imaging Devices.
- Right-click the Integrated Camera option.
- Left-click the Update Driver option.
- Choose to browse my computer for driver software.
- Click Let me pick from a list of available drivers on my computer.
- Click USB Video Device item within the Compatible Hardware list.
- Click Next. A progress bar will briefly appear showing the driver installation.
- The window should now show a message "Windows has successfully updated your drivers" and "Windows has finished installing the drivers from this device: USB Video Device"
- Close the Device Manager windows.
FAQ: (Frequently Asked Questions)
1. Why is the LockDown browser camera not working?
Close down any utilities running in the background such as Dropbox, Skype, Instant Messaging clients, Facebook, BitTorrent, Spotify, and MegaBackup.
Such utilities could be preventing your webcam from working correctly with LockDown Browser. Run the webcam check and ensure your camera's image is shown.
2. How do I fix Respondus LockDown Browser?
To resolve this issue, please try the following:
- Start Internet Explorer and first go to Tools.
- From the Tools menu, select Internet Options.
- Inside the Internet Options dialog box under General, select Browsing History.
- Hit Delete to clear the browser cache and related areas.
4. How do I change my LockDown Browser settings?
To change the settings, select Settings from the context menu to the left of the quiz title and select the desired option.
You may additionally require that LockDown Browser be used to view quiz feedback and results. Optionally you may create an access code that students must enter to start the quiz.
5. Can the LockDown browser not use a webcam?
You may be required to use LockDown Browser with a webcam, which will record you during an online, non-proctored exam.
(The webcam feature is sometimes referred to as “Respondus Monitor.”) Your computer must have a functioning webcam and microphone. A broadband connection is also required.
6. Can the LockDown browser see your camera?
Lockdown Browser does not monitor or record student activity. uses the students' webcams to record video and audio of the exam environment.
It also records the students' computer screens. Instructors can view these recordings after the exam session is over.
7. How does webcam work on LockDown browser?
Respondus Monitor is an automated proctoring service for Respondus LockDown Browser that uses students' webcams to record students during online, non-proctored quizzes, and automatically detect behaviors that could indicate cheating. It is best used as a deterrent to cheating.
8. Can professors see you on a lockdown browser?
The professors can see you on the lockdown browser using the lockdown monitor. The monitor uses the webcams on PCs and laptops to record the students as they do the examinations.
Some professors are interested in checking the environment or the surroundings that students are doing the exam in.
